Terms & Conditions
By making a booking you agree to abide by and comply with these Terms and
Conditions as they stand now.
PAYMENT TERMS
Full payment is required at time of booking via credit card.
CANCELLATION POLICY
If a booking is cancelled after it has been confirmed, written notification is
required.
Where the booking is cancelled 14 days prior to the commencement of the stay
a full refund will be provided.
When the booking is cancelled within 14 days to the commencement of the
stay 50% of the full accommodation price will be refunded to the credit card
used to pay for the booking.
In the event a booking is cancelled 0-7 days out from the commencement of
the stay, or a no show the full accommodation price will be forfeited to
BASSANO.
All bookings must contain the correct number of guests, such number must
not exceed the maximum capacity of the accommodation. All guests must
provide full details prior to their arrival.
During peak periods, we may impose different payment requirements and
amounts in respect of fees, different cancellation terms and other terms as
advised by us.
We reserve the right to impose minimum night’s stay requirements at any
time.
Bassano reserves the right to decline any booking request.
CREDIT CARD SURCHARGE
Payments made by credit card may incur a surcharge as per our booking
platform.
Conditions as they stand now.
PAYMENT TERMS
Full payment is required at time of booking via credit card.
CANCELLATION POLICY
If a booking is cancelled after it has been confirmed, written notification is
required.
Where the booking is cancelled 14 days prior to the commencement of the stay
a full refund will be provided.
When the booking is cancelled within 14 days to the commencement of the
stay 50% of the full accommodation price will be refunded to the credit card
used to pay for the booking.
In the event a booking is cancelled 0-7 days out from the commencement of
the stay, or a no show the full accommodation price will be forfeited to
BASSANO.
All bookings must contain the correct number of guests, such number must
not exceed the maximum capacity of the accommodation. All guests must
provide full details prior to their arrival.
During peak periods, we may impose different payment requirements and
amounts in respect of fees, different cancellation terms and other terms as
advised by us.
We reserve the right to impose minimum night’s stay requirements at any
time.
Bassano reserves the right to decline any booking request.
CREDIT CARD SURCHARGE
Payments made by credit card may incur a surcharge as per our booking
platform.
CHECK IN/CHECK OUT
Check in time is 3pm. Check out time is 10.00am
NUMBER OF GUESTS
The maximum number of guests allowed at Bassano is two adults.
Guests are not permitted to invite additional people to the property.
USE OF ACCOMMODATION
No accommodation may be used for functions, parties or events and all
bookings are for personal use only and are non-transferrable.
Guests shall conduct and use the accommodation in a proper, orderly and
lawful manner and shall not permit any act, matter or thing which may injure
the reputation of Bassano or cause loss or damage to any person or property
and may not disrupt the quiet use and enjoyment of other guests.
We reserve the right to terminate your use of the accommodation if an
incident occurs or you are in any breach of these terms or any law. Your
booking will be cancelled, and your accommodation tariff will not be
refunded.
We reserve the right to remove a person/s without liability if behaviour is not
considered appropriate.
The neighbours are not to be disturbed during your tenancy. Please be aware
that you are in a residential area and loud noise (including swearing and
screaming) is not tolerated at any time of the day.
No use of outdoor areas between 11.00 pm and 7.00 am as per Mornington
Peninsula Shire Short Stays terms and conditions. The Mornington Peninsula
Shire recently enacted laws targeted at short term accommodation. Properties
must be used in compliance with these laws and breaches can result in fines
and cancellation of permits for such use.
https://www.mornpen.vic.gov.au/Online-Forms-and-Services/Short-Stay-Rental-Accommodation-Local-Law.
Check in time is 3pm. Check out time is 10.00am
NUMBER OF GUESTS
The maximum number of guests allowed at Bassano is two adults.
Guests are not permitted to invite additional people to the property.
USE OF ACCOMMODATION
No accommodation may be used for functions, parties or events and all
bookings are for personal use only and are non-transferrable.
Guests shall conduct and use the accommodation in a proper, orderly and
lawful manner and shall not permit any act, matter or thing which may injure
the reputation of Bassano or cause loss or damage to any person or property
and may not disrupt the quiet use and enjoyment of other guests.
We reserve the right to terminate your use of the accommodation if an
incident occurs or you are in any breach of these terms or any law. Your
booking will be cancelled, and your accommodation tariff will not be
refunded.
We reserve the right to remove a person/s without liability if behaviour is not
considered appropriate.
The neighbours are not to be disturbed during your tenancy. Please be aware
that you are in a residential area and loud noise (including swearing and
screaming) is not tolerated at any time of the day.
No use of outdoor areas between 11.00 pm and 7.00 am as per Mornington
Peninsula Shire Short Stays terms and conditions. The Mornington Peninsula
Shire recently enacted laws targeted at short term accommodation. Properties
must be used in compliance with these laws and breaches can result in fines
and cancellation of permits for such use.
https://www.mornpen.vic.gov.au/Online-Forms-and-Services/Short-Stay-Rental-Accommodation-Local-Law.
DAMAGE AND YOUR SECURITY CREDIT CARD
Guests are responsible for all damages to the premises and/or loss or damage
to any items in the premises. Please notify us immediately should any
breakages, damage, or loss occur during your stay. Management reserves the
right to withhold the cost/s of repairs or replacements from your nominated
credit card. Receipts and photographic evidence (where applicable) will be
provided of any damages that require payment by you. Whilst all care will be
taken, management accepts no responsibility for personal property left on the
premises. Items removed from the property will be charged to your nominated
credit card, for example: robes, slippers, pool towels, Leif products.
OUTSTANDING AMOUNTS
Bassano will use the credit card provided at time of booking to process any
outstanding amounts after checking out, for example mini bar items.
CHILDREN
Bassano is an adult only venue, children are not allowed.
PETS
Unfortunately, Bassano does not permit pets to stay or visit in our
accommodation.
SMOKING
Bassano is a non-smoking venue. Smoking inside the property is strictly
prohibited. Additional cleaning costs will be charged to guests who do.
UNFORSEEN CHANGES
In the case of any problem or complaint, it is important that you as the guests
inform us at the earliest opportunity so that we have the chance to rectify the
situation as quickly and efficiently as possible.
Any complaint, which cannot be resolved locally, must be notified in writing
within three (3) days of the end of service provided. If the guest fails to follow
this procedure this may hinder our ability to rectify the complaint and reduce
or extinguish any claim made. We will try to rectify any problems as soon as
possible and within reason. The booking is made in good faith and maybe
subject to change. Refunds cannot be given for events out of control of the
property owner. Events include, but are not limited to, sale of the property, weather damage, power blackouts, landslides, insect infestation, floods, plane
breakages, damage, or loss occur during your stay. Management reserves the
right to withhold the cost/s of repairs or replacements from your nominated
credit card. Receipts and photographic evidence (where applicable) will be
provided of any damages that require payment by you. Whilst all care will be
taken, management accepts no responsibility for personal property left on the
premises. Items removed from the property will be charged to your nominated
credit card, for example: robes, slippers, pool towels, Leif products.
OUTSTANDING AMOUNTS
Bassano will use the credit card provided at time of booking to process any
outstanding amounts after checking out, for example mini bar items.
CHILDREN
Bassano is an adult only venue, children are not allowed.
PETS
Unfortunately, Bassano does not permit pets to stay or visit in our
accommodation.
SMOKING
Bassano is a non-smoking venue. Smoking inside the property is strictly
prohibited. Additional cleaning costs will be charged to guests who do.
UNFORSEEN CHANGES
In the case of any problem or complaint, it is important that you as the guests
inform us at the earliest opportunity so that we have the chance to rectify the
situation as quickly and efficiently as possible.
Any complaint, which cannot be resolved locally, must be notified in writing
within three (3) days of the end of service provided. If the guest fails to follow
this procedure this may hinder our ability to rectify the complaint and reduce
or extinguish any claim made. We will try to rectify any problems as soon as
possible and within reason. The booking is made in good faith and maybe
subject to change. Refunds cannot be given for events out of control of the
property owner. Events include, but are not limited to, sale of the property, weather damage, power blackouts, landslides, insect infestation, floods, plane
cancellations, demonstrations, civil unrest and any other unusual event.
The property is in a suburban location where, from time to time, there may be
building/construction on houses within the vicinity of our properties. We take
no responsibility for any issues relating to noise on neighbouring properties.
In the event of the premises becoming unavailable prior to your arrival
through unforeseen circumstances, we will inform you immediately and
endeavour to obtain suitable alternative premises or offer a full refund.
The description of the property is given in good faith and no responsibility for
misinterpretation will be accepted.
PERSONAL INFORMATION
Your credit card details will only be used to pay for amounts relating to your
booking where directed by you. This information will never be supplied to a
third party by us and will not be used for any other purpose.
LEAVE IN DISCLIAMER AND INDEMNITY AS PER WEBSITE
The property is in a suburban location where, from time to time, there may be
building/construction on houses within the vicinity of our properties. We take
no responsibility for any issues relating to noise on neighbouring properties.
In the event of the premises becoming unavailable prior to your arrival
through unforeseen circumstances, we will inform you immediately and
endeavour to obtain suitable alternative premises or offer a full refund.
The description of the property is given in good faith and no responsibility for
misinterpretation will be accepted.
PERSONAL INFORMATION
Your credit card details will only be used to pay for amounts relating to your
booking where directed by you. This information will never be supplied to a
third party by us and will not be used for any other purpose.
LEAVE IN DISCLIAMER AND INDEMNITY AS PER WEBSITE